Refund Policy

Date: 28/10/2024 

1. No Refunds for Digital Products
   As our courses are digital and accessible immediately after purchase, all sales are final. We do not offer refunds once a course has been accessed. We recommend reviewing all course information, previews, or demos where available, before completing your purchase.
2. Refund Eligibility
   Refunds may only be considered under the following circumstances:

• If you encounter technical issues that prevent you from accessing your purchased content.
• In cases of duplicate purchases, made accidentally for the same course.

3. How to Arrange a Refund
   To request a refund, please follow these steps:

• Contact our support team via email at contact@itacademy360.com within 14 days of your purchase.
• Include your full name, order confirmation, and a description of the reason for your refund request.
• Our team will review your request and respond within 5-7 business days.

4. Duplicate Purchases
   If you believe you made a duplicate purchase, please contact support with proof of the transaction. If verified, we will process a refund for the duplicate transaction.
5. Processing of Refunds
   If a refund is approved, it will be issued through the original payment method. As payments are processed by third-party providers, refund times may vary. ITAcademy360.com is not responsible for delays due to third-party payment processing.
6. Technical Issues
   If a technical issue with our platform prevents you from accessing a purchased course, please contact our support team promptly. We will attempt to resolve the issue and may issue a refund if it cannot be resolved.
7. Non-Refundable Situations
   Refunds are not available for:

• User errors, such as accidental purchases of incorrect courses.
• Situations where users have changed their minds after accessing the content.
• Issues arising from third-party payment processing delays.

For any questions regarding this Refund Policy, please contact us at contact@itacademy360.com.